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I had never bought a mattress before and went to the first, closest store to me, the Goodnight Sleepstore on S. College. I was helped with excellent customer service by Gen. She helped me to find the perfect mattress in my budget, I was so lucky she was there for me because I was overwhelmed at all of the different choices they had to offer and she knew everything about all of them! I was so pleased with my experience that I have referred everyone I know to her. My boyfriend was recently in the market for a new mattress, so I sent him to Gen and he came back with a Sealy Posturepedic that he raves about! I will definitely go back for my mattress purchases.